Now after the case of fraud regarding investment in any small savings schemes of the post office, compensation for the loss can be sought. For this, a circular will also be issued by the post department.
Many types of fraud cases have come to the fore with those investing in post office schemes. To deal with a similar problem, the Department of Post has issued the Standard Operating Procedure (SOP). With this, a person investing in small savings schemes of the post office can claim the amount of loss due to fraud. The post department had made this circular on 27 May 2021 itself. Till now there was no standard procedure for hearing or claiming fraud related to any post office scheme. But now it has been made clear in the new circular that any person can file a claim by visiting the post office branch, speed post or through email.
The bank fraud case has to be reported within three days after it comes to light. No time limit has been fixed for reporting fraud regarding the post office circular. Also, it has been said in the circular that there should not be any level of inconvenience to any claimant or person reporting the fraud. All possible help will be provided to them at every stage from filling the form to settlement.
How to make a claim in the post office and which documents will be required?
1. The post department has released a standard form. It is mandatory to fill this form in case of any discrepancy related to fraud or transactions related to small savings schemes of the post office. In this form, the person making the claim will also have to explain why and what kind of claim they are making.
2. Along with the form, the claimant will also have to provide his photo identity card and address proof. PAN Card, Aadhar Card, Voter ID Card, Passport or any other valid proof can be submitted.
3. Apart from this, self-attested copy of passbook/certificate/deposit receipt will also have to be submitted. Also note that the original document will also have to be carried along with you for submitting the claim. The claim form will be accepted only when the original documents are along with and the same will be verified by the said officer.
If someone reports through email or fills the form, they will have to provide the correct email id or mobile number and address. With this, the post office branch will be able to contact officially.
What is the claim process?
Once the claim is accepted, the post office branch will process it within a week. If the branch receives any additional information, it will contact the person reporting himself. The form will be submitted to the divisional office within 10 days of acceptance of the form.
Once the form is accepted at the divisional office, a unique registration number will be issued so that the claim process can be monitored. The person making the claim will be informed about this unique number and the date of registration.
When will the claim amount be released?
The claim will be issued within 25 days from the date of registration. However, it will also depend on the claim amount. The claim amount will be credited or restored within 30 days from the date of registration. Before making the payment, the person making the claim can be asked for passbook, certificate etc. If forensic examination is required in any case, in such cases settlement will have to be done within 90 days.
Also read: On which post office scheme, how much tax will have to be paid? If you have also invested then it is important to know these things