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The consumer department has called a meeting with the National Restaurants Association of India on June 2. Providers like Zomato, Swiggy, Delhivery, Ola and Uber have also been called in this meeting.
Good news for those who eat and drink while sitting in restaurants. The government charged the restaurant with service charge (Service Charge) Alert on recovery is issued. The consumer department has said that restaurants cannot forcibly charge service charges from customers. Governments said that the customer is not obliged to pay the service charge. It is up to the customers to pay the service charge. National Consumer Helpline (National Consumer HelplineBut after receiving many complaints, the government has taken action. The government has called a meeting with restaurant owners on the issue of service charge. This meeting has been called on 2nd June. Representatives of National Restaurants Association of India will attend this meeting.
This meeting has been called by the Department of Consumer Affairs (DoCA) under the Ministry of Consumer Affairs. This meeting will be held with the National Restaurants Association of India. According to a statement issued by the department, issues related to the service charges levied by the restaurants will be discussed during the meeting.
Let us tell you that the government had issued a guideline in 2017. It said that the service charge is voluntary. It is up to the customers whether to give or not. Despite this, the government was getting complaints. Customers complain that restaurants are adding service charge to the bill. The government has now become very serious about this.
Zomato, Swiggy will also attend the meeting
The consumer department has called a meeting with the National Restaurants Association of India on June 2. Providers like Zomato, Swiggy, Delhivery, Ola and Uber have also been called in this meeting.
The meeting comes days after consumer affairs secretary Rohit Kumar Singh wrote a letter to the restaurants body and highlighted the collection of service charges by restaurants. He said that restaurants are charging service charges from consumers by default, even though collection of any such charges is voluntary and dependent on the consumers and is not mandatory as per law.
According to the statement, the letter states that consumers are forced to pay service charges, which are often fixed by restaurants at arbitrarily high rates. Consumers are being misled on the legality of such charges and are being harassed by restaurants requesting removal of such charges from the bill amount. If you go to eat in restaurants, then definitely check your bill.
Source: www.tv9hindi.com
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