A techniques outage has compelled British Airways to cancel at the very least 60 flights, affecting hundreds of passengers.
The IT collapse crippled operations on the airline, inflicting enormous delays to departures and inbound flights.
It is the most recent in a collection of techniques failures in recent times, together with some that triggered days-long chaos and value the service thousands and thousands of kilos in compensation payouts.
Dozens of short-haul flights have been axed, in addition to a handful of long-haul flights, forward of what’s already anticipated to be Heathrow’s busiest journey day initially of a financial institution vacation weekend and half-term getaway.
“Our teams are working hard to resolve a technical issue that we’ve experienced this afternoon,” the airline stated. “We apologise for the inconvenience and thank our customers for their patience.”
Long queues have begun to kind at Heathrow as passengers search different flights, whereas a lot of these touchdown on the airport are unable to disembark.
Vienna, Dublin, Dusseldorf, Edinburgh, Venice, Rome, Hamburg, Aberdeen and Milan are among the many affected locations from Heathrow. Boston, New York JFK and Mumbai are the long-haul cancellations.
BA flights at London Gatwick had been additionally affected.
The outage additionally briefly knocked the service’s reserving system offline, stopping clients from checking in for flights or accessing their bookings or accounts.
Earlier this yr, British Airways returned to revenue for the primary time since 2019.
Parent firm IAG, which additionally owns Iberia, Aer Lingus and Vueling, made £7.9m in working revenue within the first quarter of 2023 – in comparison with a lack of£660m over the identical interval in 2022 – and the agency predicts a bumper summer time.
BA stated clients ought to nonetheless verify in as regular for its flights.
Heathrow Airport stated: “British Airways has suffered a technical issue which is impacting some British Airways departing and arriving flights. For the status of flights please contact either British Airways or your travel provider.”