Air India said that between 11 August 2011 and 20 February 2021, the personal details of registered passengers of Air India have been leaked.
Air India.
Air India’s passenger service system provider SITA faced a cyber attack in February this year due to which the personal data of a certain number of passengers of the airline was leaked. This information was given in an official statement on Friday.
Due to cyber attack on National Carrier Air India server, massive data leaked on Friday, causing damage to about 4.5 million customers of the airline. Air India said in a statement that several details including passport and credit card details of these passengers were tampered with in the cyber attack.
Personal data of passengers leaked
Airlines said, ‘We want to tell that our data processor of passenger service system SITA PSS has recently informed Air India about the data security breach, in which the personal data of some passengers was also leaked.
A statement said that personal details of registered Air India passengers between 11 August 2011 and 20 February 2021 were leaked, including name, date of birth, contact information, passport information, ticket information and credit card data.
It has been said by Air India that although we and our data processors are constantly taking corrective steps. We will appeal to the passengers to change their password to ensure the security of their personal data.
According to the airlines, due to cyber attack on SITA, the data of 45 lakh passengers worldwide has been ‘affected’, including the passengers of Air India.
Air India in touch with regulatory agencies
The airline said, Air India wants to inform its valued customers that its passenger service system provider has informed of a cyber attack which they faced in the last week of February 2021.
However, its level and scope are being explored through forensic analysis and the exercise is continuing. SITA has confirmed that no unauthorized activity has been detected inside the system’s infrastructure after the incident.
The airline said that Air India, meanwhile, is in touch with various regulatory agencies in India and abroad and has informed them about the incident as per their obligations.
Passengers for more information. E mail ID You can contact at aidata.helpdesk@airindia.in. Apart from this, they can also use the number 01242641415 or the website www.airindia.in.
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