LPG Cylinder: LPG customers were already getting the facility of booking gas cylinders and connection portability sitting at home. Now customers will have the option to choose gas refill facility through their favorite oil marketing company sitting at home.
The Modi government is now going to give a new facility to crores of LPG cylinder users across the country. Now you yourself will decide through which oil marketing company your gas cylinder will be refilled. The government has now decided to allow LPG customers to decide from which distributor they want to get LPG refilled. Customers will now be able to choose from any of the delivery distributors of Oil Marketing Companies (OMCs) that distribute LPG in their area. In the pilot phase, this unique facility will be available in Gurgaon, Pune, Ranchi, Chandigarh, Coimbatore. The pilot phase will be started soon.
When customers book LPG refill through their mobile app or customer portal, they will see the list of distributors in their area. The customer can choose any of the distributor from the list applicable for his area to avail LPG refill delivery. This service will not only empower the customers through increased choice but will also induce healthy competition among the distributors to provide best-in-class services to the customers and improve their performance ratings.
Customers getting digital LPG services
Taking forward the Digital India mission, Oil Marketing Companies under the Ministry of Petroleum and Natural Gas are continuously improving their facilities to provide a seamless digital experience to the customers. The need for contactless transactions has been increased in view of the restrictions imposed due to COVID-19. Leveraging the technology, OMC has taken several steps to help customers book and pay LPG refills through the digital platform.
|Booking Method||indane||Bharat Gas||hp gas|
|Refill booking, personal record update, application for portability, connection transfer, change of address.||Portal and Indian Oil One Mobile App||Portal and Helo BPCL Mobile App||Portal and HP Pay Mobile App|
|Refill booking through IVRS and SMS number||77189 55555||7715012345 / 7718012345||State wise list of telephone numbers on the portal|
|Refill booking through missed call||84549 55555||7710955555||9493602222|
Apart from these mediums, customers can also book their LPG refills through UMANG (Unified Mobile App for New Governance) app or Bharat Bill Pay system app and platform. Additionally, customers can book and pay for refills through popular e-commerce apps like Amazon, Paytm, etc.
LPG connection portability facility
The oil companies will also provide the facility of online transfer of LPG connection to the customers through web portal and mobile app. Customers can select the OMC Distributor from the list of Distributors in their area by using their registered login. Here they will get a chance to choose the option of porting their LPG connection. The source distributor has the option to contact the customer and release the facility to him.
If the customer is convinced, he can withdraw the portability request within the stipulated time of 3 days. Failure to do so will automatically transfer the connection to the selected distributor. This facility is free of cost and there is no fee or transfer charge to be paid for this facility. As of May 2021, 55,759 portability requests have been successfully fulfilled by OMCs.
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