RBI has created a separate portal to solve the problems related to banking of the customers.
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if your Bank Or the NBFC is charging arbitrary charges from you and there is no solution even after repeated complaints, then you can directly lodge a complaint against that bank or NBFC with the RBI. RBI has created a separate portal to solve the problems related to banking of the customers.
Many times it happens when customers have any complaint with their bank or NBFC, but they do not know how to take action against them. You have no need to worry for this. central bank of india, Reserve Bank of India (RBI) Has launched Complaint Management System (CMS) on which customers can register their complaints against all financial service providers regulated by the central bank. Let us know how you can lodge a complaint in the Complaint Management System of the Central Bank.
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How to file complaint against bank in RBI?
online
For this, first of all, you have to log in to the RBI’s complaint portal cms.rbi.org.in. Then you have to click on File a Complaint. Then you have to enter the captcha shown on your screen. After this a new page will open and on this you will have to enter your name and mobile and click for OTP. After this, you will have to enter the name of the bank and complete details of the complaint. Here you can also demand compensation from the bank. Finally you have to click on review and submit. After this you will get the complaint number.
offline
You can also send your bank’s complaint offline to RBI. For this, you have to write a letter to RBI with full details of the complaint and it should also be signed by you. You have to send this letter to ‘Centralised Receipt and Processing Centre’, 4th Floor, Sector 17, Chandigarh, Pincode – 160017.
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