Any person who has a complaint with an entity regulated by the Reserve Bank of India ie RBI, such as a bank, non-banking financial company (NBFC) or a payment system, can file a complaint.
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Any person who has a complaint with an entity regulated by the Reserve Bank of India ie RBI, such as a bank, non-banking financial company (NBFC) or a payment system, can file a complaint. A person can file a complaint through the Centralized Complaint Redressal System under the Integrated Ombudsman Scheme, 2021.
File a complaint like this
Person sitting at home https://cms. You can call by visiting rbi.org.in or by going to the helpline number 14440. The complaint can be lodged online. Or the person can file a physical complaint and submit it to the Centralized Receipt and Processing Center (CRPC) located at RBI, 4th Floor, Section 17, Chandigarh. Apart from this, the person can also send an email to [email protected]
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The complaint ceases to have merit under the scheme, unless the complaint is made in writing to the concerned entity and is rejected by the entity in whole or in part or the complainant is not satisfied with the resolution offered by the entity. Under the scheme, the complaint has to be lodged within one year from the date of receipt of the reply from the regulated entity to the complainant.
Once a complaint is registered on the portal, it is inspected. If it is found valid, it is sent to the Ombudsman’s office for further investigation. A copy of the complaint is also sent to the unit prescribed by RBI and it is directed to respond. The Ombudsman can ask for certified copies of documents for any information related to the complaint. The settlement of the complaint can be done through the Ombudsman facility.
take care of these things
- First, the complaint can be made in English, Hindi or any of the nine regional languages. These regional languages include Bengali, Gujarati, Kannada, Oriya, Malayalam, Marathi, Punjabi, Tamil and Telugu.
- Second, RBI does not charge any fee for resolution of complaints through third party agencies.
Apart from this, let us tell you that the Reserve Bank of India (RBI) has announced that it has extended the deadline for banks to phase out the process of renewal of agreement for existing safe deposit locker customers.
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