Jio had said in its complaint that Vodafone Idea’s new tariff structure is preventing mobile number portability from its network to customers who are allegedly making low amount recharges.
There will be no problem in porting the mobile number.
Telecom regulator TRAI on Tuesday asked telecom operators to implement SMS facility for mobile number portability with immediate effect, keeping the number the same for all mobile customers. This facility has been asked to be given to all mobile phone users, irrespective of the amount they have not recharged.
This strong message from the Telecom Regulatory Authority of India (TRAI) regarding network portability is important. Reliance Jio had recently written to the regulator complaining that Vodafone Idea’s new tariff structure was restricting mobile number portability from its network to customers allegedly making low amount recharges. TRAI took strong exception to the stand of telecom service providers not providing ‘outgoing SMS’ facility in some ‘prepaid vouchers’.
Message to be sent to 1900 number
According to TRAI, complaints have been received from customers in the recent past that despite having sufficient amount in their prepaid accounts, they are sending SMS to the designated number 1900 for generating the UPC (Unique Porting Code) to avail the ‘Mobile Number Portability’ facility. Unable to send.
No recharge requirement for SMS facility
“All service providers are hereby directed to issue SMSA regarding UPC at 1900 to facilitate mobile phone portability to both prepaid and postpaid category of mobile phone customers under the Telecom Mobile Number Portability Regulations, 2009,” the regulator said in its direction. Allow sending. This facility should be available to all customers, irrespective of the value of vouchers they are using.
No outgoing SMS facility in the initial tariff
TRAI said that the activities of non-provision of SMS sending facility related to mobile number partability in certain prepaid vouchers/plans are in ‘violation’ of the provisions of the regulation. According to sources, Reliance Jio had complained to TRAI that Vodafone Idea’s new tariff structure prevents customers opting for lower value plans from ‘porting’ their mobile number as the company’s initial tier plans include ‘outgoing SMS’. Facility not available.
There was an increase in tariff in the last days
It is noteworthy that Vodafone Idea had increased mobile services and internet rates by 18-25 per cent in November. Under the new fee structure, the company has increased the introductory ‘plan’ from Rs 75 to Rs 99 with a validity of 28 days, but does not include SMS service. According to Jio’s complaint, Vodafone Idea is offering SMS service in plans 179 and above.
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