Record numbers of persons are falling sufferer to on-line fraud makes an attempt, however as soon as your cash has been misplaced, there aren’t any ensures that your financial institution will refund it.
Money Clinic listener Jenny, 31, was distraught when fraudsters impersonating her financial institution tricked her into transferring her life financial savings of £17,000.
Jenny’s financial institution solely agreed to refund £7,000 of this, claiming she ought to have requested extra questions earlier than transferring the money and was due to this fact partly chargeable for the losses.
Jenny disagreed and Money Clinic helped her to take her case to the UK’s Financial Ombudsman.
In this episode, presenter Claer Barrett reveals the main points of Jenny’s battle to get her a reimbursement and the way listeners might use the free ombudsman service to acquire compensation themselves.
Plus Pat Hurley, lead ombudsman on the Financial Ombudsman Service, and Katy Worobec, managing director of financial crime at UK Finance, the banking commerce physique, go on worthwhile fraud prevention suggestions.
If you want to seem as a future visitor on Money Clinic podcast, e-mail the crew by way of cash@ft.com or ship Claer a message on Instagram, Twitter or TikTok — she is @Claerb.
Source: www.ft.com